Returns and exchanges
Your satisfaction with our product is guaranteed. If for any reason you are not satisfied with your purchase, you may return it within 15 days from date of purchase for a refund. We also offer store credit within 30 days of purchase.
Please contact us before sending any items back for approval of the refund as some items are custom made and not returnable.
BourdagePearls.com accepts returns and exchanges on full priced merchandise in good condition and in its original packaging within 15 days.
BourdagePearls.com reserves the right to refuse a refund or exchange if merchandise is damaged or outside the 15 day return period.
Please ship your return or exchange through an insured trackable carrier, as BourdagePearls.com cannot be responsible for lost or damaged packages. Shipping charges are not refundable nor are custom orders or orders that we had to order any components to complete a rush order (less than 2 weeks).
Refunds will be issued to the original form of payment within five (5) business days of receipt of your return. (Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from IDoPearls.com).
Bourdage C/O Cloud & Bunny
1600 W. Montrose
Chicago IL 60613
If you would like to exchange your item please contact us.